STORE POLICY
Welcome to Dusk Luggage! We want to ensure that your shopping experience with us is transparent, reliable, and enjoyable. Please take a moment to review our store policies.
1. Order and Payment
Order Placement: You can place orders through our website. By placing an order, you agree to pay for the products and any associated fees.
Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other payment options as specified on our website.
Pricing: Prices are displayed in GBP. We reserve the right to change prices at any time, but such changes will not affect confirmed orders.
2. Shipping and Delivery
Shipping Methods: We offer several shipping options. Details can be found on our website.
Delivery Times: Estimated delivery times are provided for each product. Delays may occur due to factors beyond our control.
Shipping Fees: Shipping fees are calculated based on your location, the shipping method, and the weight/size of your order.
3. Returns and Refunds
Return Policy: We accept returns within 14 days of delivery, subject to specific conditions outlined in our Return Policy.
Refund Process: Refunds will be processed within 7 days of receiving the returned product. Refunds will be issued to the original payment method.
4. Product Information and Warranty
Product Descriptions: We make every effort to provide accurate product descriptions and images. If you have any questions about a product, please contact us before making a purchase.
Warranty: Products may come with a manufacturer's warranty. Please review the warranty information provided with the product.
5. Privacy and Security
Privacy Policy: We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Security: We take the security of your personal information seriously. Our website employs security measures to protect your data.
6. Customer Support
If you have questions or need assistance, our customer support team is available via email during business hours.
7. Feedback and Reviews
We welcome your feedback and product reviews. Your honest opinions help us improve our services and products. Please review our guidelines for Feedback and Reviews.
8. Intellectual Property
All content on our website, including images and text, is protected by copyright. You may not use or reproduce this content without our permission.
9. Changes to Store Policies
We may update our store policies from time to time. Please review them periodically.
Thank you for choosing Dusk Luggage. We appreciate your trust in us. If you have any questions or concerns, please don't hesitate to contact us.
Contact Information:
Dusk Luggage