FAQ

Choosing the right luggage depends on your travel style. Consider factors like trip duration, destination, and personal preferences.

Most airlines have specific size and weight restrictions for carry-on luggage. Check with your airline for their guidelines, and refer to our product descriptions to see if a bag is suitable for carry-on use.

Hard-shell luggage is durable and offers excellent protection for fragile items. Soft-shell luggage is lightweight and flexible, allowing for easier packing and storage. The choice depends on your specific travel needs.

Yes, all of our luggage options feature built-in TSA-approved combination locks for added security and convenience during air travel.

We stand behind the quality of our luggage. Most of our products come with a limited warranty against manufacturing defects. Please review the warranty details listed on the product page for specific information.

Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment on our website or the shipping carrier's site.

Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary, so please check the shipping information during the checkout process.

We understand that sometimes, even the best-laid travel plans can change. That's why we've created a straightforward and customer-friendly returns policy for our luggage products. At Dusk Luggage’s, we value your satisfaction and are committed to providing a hassle-free returns process. Eligibility for Returns: 1. Return Window: You have a generous 14-day window from the date of delivery to initiate a return for your luggage product. We want to ensure you have ample time to inspect your purchase and make the best decision for your needs. 2. Condition: To be eligible for a return, your luggage must be in its original, unused, and undamaged condition. It should also include all original tags, packaging, and accessories. Initiating a Return: 1. Contact Us: To initiate a return, please contact our Customer Service team at info@duskluggages.co.uk. Provide your order number, a brief description of the reason for the return, and any relevant photos if applicable. 2. Return Authorization: Our Customer Service team will guide you through the return process and issue a Return Authorization (RA) number. Return Shipping: 1. Responsibility: You are responsible for the cost of return shipping unless the return is due to a manufacturer's defect or an error on our part. In such cases, we will provide a prepaid return label. 2. Shipping Method: We recommend using a traceable shipping method and keeping a record of your tracking number. We cannot guarantee that we will receive your returned item without proper tracking. Processing Your Return: 1. Inspection: Once we receive your returned luggage, our team will inspect it to ensure it meets the eligibility criteria outlined above. 2. Refund or Exchange: Depending on your preference and the availability of the product, we will process your return as either a refund or an exchange. · Refund: If you choose a refund, we will credit the original payment method used for the purchase, excluding any shipping charges (unless the return is due to a manufacturer's defect or our error). · Exchange: If you prefer an exchange, we will ship the replacement item to you promptly. If there is a price difference between the returned item and the replacement, we will either refund the difference or charge the additional amount, depending on the circumstances. Timelines: 1. Refund Processing: Refunds will be processed within 14 business days after we receive and inspect the returned luggage. 2. Exchange Shipping: If you've opted for an exchange, we will ship the replacement item to you as soon as possible, typically within 7 business days.

Cleaning instructions vary by luggage type. Generally, wiping the exterior with a damp cloth and mild soap is recommended. Refer to the care instructions provided with your specific product.

Contact our customer support team as soon as possible. We'll guide you through the process of filing a claim and help you get your luggage repaired or replaced if it's covered under warranty

Unfortunately, we do not offer personalization options for products.

You can contact our customer support team through our website's Contact Us page or by emailing info@duskluggages.com. We aim to respond to inquiries within 24 hours. If you have any other questions or need assistance with your luggage purchase, please don't hesitate to reach out to us. We're here to help!