SHIPPING & RETURN

We understand that sometimes, even the best-laid travel plans can change. That's why we've created a straightforward and customer-friendly returns policy for our luggage products. At Dusk Luggage, we value your satisfaction and are committed to providing a hassle-free returns process.

Eligibility for Returns:

1. Return Window: You have a generous 14-day window from the date of delivery to initiate a return for your luggage product. We want to ensure you have ample time to inspect your purchase and make the best decision for your needs.

2. Condition: To be eligible for a return, your luggage must be in its original, unused, and undamaged condition. It should also include all original tags, packaging, and accessories.

Initiating a Return:

1. Contact Us: To initiate a return, please contact our Customer Service team at info@duskluggages.co.uk. Provide your order number, a brief description of the reason for the return, and any relevant photos if applicable.

2. Return Authorization: Our Customer Service team will guide you through the return process and issue a Return Authorization (RA) number.

Return Shipping:

1. Responsibility: You are responsible for the cost of return shipping unless the return is due to a manufacturer's defect or an error on our part. In such cases, we will provide a prepaid return label.

2. Shipping Method: We recommend using a traceable shipping method and keeping a record of your tracking number. We cannot guarantee that we will receive your returned item without proper tracking.

Processing Your Return:

1. Inspection: Once we receive your returned luggage, our team will inspect it to ensure it meets the eligibility criteria outlined above.

2. Refund or Exchange: Depending on your preference and the availability of the product, we will process your return as either a refund or an exchange.

· Refund: If you choose a refund, we will credit the original payment method used for the purchase, excluding any shipping charges (unless the return is due to a manufacturer's defect or our error).

· Exchange:

If you prefer an exchange, we will ship the replacement item to you promptly. If there is a price difference between the returned item and the replacement, we will either refund the difference or charge the additional amount, depending on the circumstances.

Timelines:

1. Refund Processing: Refunds will be processed within 14 business days after we receive and inspect the returned luggage.

2. Exchange Shipping: If you've opted for an exchange, we will ship the replacement item to you as soon as possible, typically within 7 business days.

If you have any questions or need assistance with your return, please do not hesitate to contact our dedicated Customer Service team at info@duskluggages.co.uk. We're here to help make your return process as smooth as possible.

At Dusk Luggage’s, we value your trust and aim to provide you with exceptional luggage and customer service. Thank you for choosing us for your travel needs!